An evaluation of the performance appraisal system at a non-governmental healthcare organisation in Swaziland
This study is based on theories of performance management. According to Armstrong (2009) the three theories of performance management are the social cognitive theory, goal theory and control theory. These explain how goal setting, boosting employees’ self-confidence and providing feedback contribute to organisational performance. The aim of this study was to evaluate the performance appraisal system at NATICC.