Work process in psychiatric emergency: creating a tool for presentation of service to family caregivers of inpatients

Objective: To present the service of a psychiatric emergency of a referral hospital in the city of Belém-PA to the family caregiver, through the creation of a tool that describes the work process of the place. Method: This is a descriptive study with a qualitative approach, experience report type, conducted in a reference hospital in psychiatry, cardiology and nephrology of high complexity, in Belém do Pará. Results: There was a need to integrate the users and their families to the health service, so that, in addition to merely enjoying it, they can also understand the operation, dynamics and objectives of the care provided at the place in question, considering the specificities of care in psychiatry. Thus, a guide was prepared directed to the caregivers responsible for the patients, containing the basic guidelines about the service offered at the hospital, allowing the knowledge of the work process. The material was presented to the employees of the service, who considered the tool very important and innovative. Final Considerations: Over the years, services in psychiatry have evolved, bringing the need for new care and management strategies. Among them, approach and integrate users with the service. Thus, the elaboration of the guide helps the care team to provide a broad, integrated and humanized assistance.