Analysis of return and storage of automotive batteries in an authorized dealer, a problem of reverse logistics

Reverse logistics works in order to dispose of batteries to the entire region in order to facilitate the flow of automotive batteries and waste to minimize incorrect disposal. When improperly neglected, the components in the battery, such as lead and sulfuric acid solution, can cause serious problems in the environment, and in humans. The study aimed to analyze the system of reverse logistics and storage of waste batteries within the company, identify the problems that the company faces in relation to the return of scrap and stock, which are interrelated and influence the performance of the reverse logistics system . Data collection was carried out through notebooks, semi-structured interviews directed to the manager of the analyzed company and the employees of the distributor in the region, using FIFO, Pareto Diagram and 8S. The results reveal that the return of useless batteries, collection, socio-environmental responsibility, battery storage, are in need of good management and communication and interconnections in the reverse scrap logistics chain.