The Impact of Patient Dealing skills on the Quality of Health Service
International Journal of Development Research
The Impact of Patient Dealing skills on the Quality of Health Service
Received 29th November, 2017; Received in revised form 16th December, 2017; Accepted 29th January, 2018; Published online 28th February, 2018
Copyright © 2018, Naif Dhidan Al Shammari et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Health care providers are increasingly recognizing the importance of patient satisfaction in improving the quality of health services. This research paper aims to investigate the impact of patient dealing skills on the quality of health service, including the background, objectives, methodology, results, conclusion, and contribution. The study employs a comprehensive literature review to examine the factors that affect patient satisfaction and healthcare quality, the value of patient surveys in service improvement, and the role of personal relationships, promptness, and tangibility in patient satisfaction. The findings suggest that all three factors - personal relationships, promptness, and tangibility - significantly impact patient satisfaction, with personal relationships having the strongest effect. These results suggest that healthcare providers should encourage their staff to devote more time to patients and show genuine concern for their problems to improve overall patient satisfaction with the delivered services. Improving patient satisfaction is crucial for healthcare organizations as it is closely linked to the quality of care provided and can lead to better health outcomes, increased trust in the healthcare system, and improved operational efficiency.
