Health service standards from the view point of patients a pilot study of the points of view of a sample of patients at al-shaikhan general hospital in nineveh governorate

In its theoretical framework, this study illustrates the notion of health service criteria presented to the patient for it constitutes a strategic dimension in dealing with health establishments of different specializations concerning service provision for that represents its continuous interaction with the surrounding environment and the goal it aims to reach to actually affect on the audience. In its field framework, the study reveals preferences among many variables of health service tackled by the study which is done via a tested and accurate questionnaire which involves six variables. The study is based on two hypotheses reflecting the nature of the relations and the relative importance of each of the variables of the study. The two hypotheses of the study have been tested using paired comparison style of the study variables collected by the questionnaire which is considered the main tool. The study is concluded with a variety of suggestions necessary for the hospital the most important of which is the hospital's strive to achieve a service of a good quality that can be depended on concerning adherence to accuracy of appointments and being sympathetic with patients' problems and status of the health organization. Besides the necessity that there should be full integration among the main factors that affect the quality of the health service. It shows the dimensions of the quality of the health service in order to present a service with the convenient quality, good timing, reasonable price, and develop sound criteria to employ service in a way that realizes a chance for competition on the one hand, and satisfies the patient on the other hand.