An evaluation of the performance appraisal system at a non-governmental healthcare organisation in Swaziland

This study is based on theories of performance management. According to Armstrong (2009) the three theories of performance management are the social cognitive theory, goal theory and control theory. These explain how goal setting, boosting employees’ self-confidence and providing feedback contribute to organisational performance. The aim of this study was to evaluate the performance appraisal system at NATICC. Areas investigated included: (1) the main reasons for doing performance appraisal at NATICC, (2) the employees’ perceptions and their understanding of performance appraisal and (3) the challenges faced by the organisation in implementing performance appraisal (PA).