Customer service management and material quality compliance in a food company in the city of manaus
International Journal of Development Research
Customer service management and material quality compliance in a food company in the city of manaus
Received 07th February, 2020; Received in revised form 24th March, 2020; Accepted 11th April, 2020; Published online 30th May, 2020
Copyright © 2020, Irlison Diego Coimbra Lopes et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
With the growing prominence of the service sector in the global economic scenario, and with a greater demand from those who seek service providers, these companies always seek improvements both in service and in the quality of materials to remain competitive and correspond to your customers' wishes. Thus, this article seeks to identify how customers evaluate the service of this establishment of the Food Branch of the City of Manaus through a form that was adapted to collect and observe the data. They gave notes for some items of the company that they measure to measure their satisfaction with the company's service and with that present the results obtained through tables and commenting on them. Thus, through this research, it is clear that this company needs to be attentive to the attributes of helping its customers in order to remain in the market and also attract new customers in order to leverage sales and retain their customers so that they do not lose them. for competitors.
