Improvement proposal for warehousing processes and flows: a study in a mining complex in marabá, Pa, Brazil

Currently, there is a great challenge for organizations to be able to use their resources efficiently without increasing costs or decreasing the level of service provided to the customer, and, to achieve these objectives, all the activities of an organization must be known. in detail. Two tools that enable better visualization and detailing of processes are the Process Management Methodology combined with process mapping. Together, they make it possible to identify failures and improvements that can be made throughout the activities. Therefore, this is a study of the application of the Process Management Methodology in a mining company facility’s warehouse located in the city of Marabá, PA, Brazil. In it, the diagnosis and mapping of the processes was carried out using the flowchart and Spaghetti diagram techniques, which enabled the identification of the main flaws in the process. Using Microsoft Publisher software, movement flows were designed, thus allowing a graphical visualization of all activities. In addition, an action plan was developed using the 5W1H method, through which proposals for improvements to the warehouse under study were made. With the results obtained through the research, it was possible to identify existing bottlenecks in the process and propose viable solutions, thus confirming process management and mapping as tools to support decision making and operational planning in the company. The adopted methodology can be used as an improvement tool in other sectors of the company or other companies, in other situations like the process described in this study.