Implementation of knowledge management system (kms) in project based organizations (pbo) of public administration

In the current era of privatization, liberalization, globalization and digital transformation, knowledge management (KM) is no longer an option for public administration, it is an imperative necessity. Public organizations are under strong pressure to improve the effectiveness of their services through their responsiveness, performance, integrity and transparency, as well as their accountability and innovation. Furthermore, many of the public sector organizations are project management oriented, generating more challenging situations due to the temporality and uniqueness of the projects. The results have shown that KM processes can improve all three performance pillars in public organizations. However, despite the significant number of available KM models, there are few that prescribe how to implement KM. This number is drastically reduced to the public sector. For PBO of public administration, there is a gap in the literature. Therefore, the aim of the study was to identify the most appropriate KM implementation model for PBO of public administration. For this, the research was supported by an integrative literature review, in order to identify experimental and theoretical studies, methods and models and to compare and evaluate its characteristics, components and methodologies. The study concludes that the most suitable model is the APO KM Framework.