Transforming customer banking experiences: Ai-Driven RPA for customized service delivery
International Journal of Development Research
Transforming customer banking experiences: Ai-Driven RPA for customized service delivery
Received 17th September, 2022; Received in revised form 21st September, 2022; Accepted 06th October, 2022; Published online 30th November, 2022
Copyright©2022, Venkata Manoj Tatikonda et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
In the contemporary digital age, financial institutions are persistently seeking novel methodologies to enhance consumer experiences and optimize service provision procedures. This research paper investigates the profound impact that Robotic Process Automation (RPA) and Artificial Intelligence (AI) could have on the financial industry, focusing on the deliverance of customized services. Through the utilization of RPA powered by AI, financial institutions have the ability to customize their services, streamline processes, and improve overall consumer contentment. This manuscript explores the advantages, obstacles, implementation tactics, and case studies that demonstrate effective AI-powered RPA deployments within the banking sector. Upon conducting an extensive examination, it becomes indisputable that RPA powered by AI possesses immense potential in revolutionizing the banking experience for customers.
