Evaluation of nurses’ use of sbarr communication method: a pre and post intervention study

This study aims to identify the communication pathways, to increase the competence of the employees so as to improve patient satisfaction and patient outcome, Is designed to carry out an improvement study. Hence, an inpatient floor was identified for each hospital and healthcare workers were observed before and after the theoretical and applied SBARR Communication method training without any notice by a same observer. It was observed that, the Response/Report step was used the most effectively. Most effective communication was carried out by nurses with undergraduate degrees. In the study, it was seen that most of the students did not carry out the data transfer in communication in accordance with the SBARR steps, but after the training.