Business continuity (recovery) plan during and after covid-19 pandemic at king Abdullah Medical City in Makkah

Objective: Recovery refers to a plan that gives the community sense of healing and turning back to the previous pattern of providing services as much as possible it also affects the quality of life. Methodology: Cohort Retrospective study using four years data, starting from May 2019 to August 2022, and it collected data from health information system (HIS). All patients attending OPD clinic with suspected or positive COVID-19 will be included. Also, patients admitted to inpatient wards or visit emergency or having OPD appointments. Results: The pandemic starts on March 2020 in Saudi Arabia; this is the reason why the number of cases suddenly increased. Results shows that the mortality total number is insignificantly correlated with either suspected or positive. Unlike emergency the statistical shows highly negatively affected rate during pandemic. Moreover, admission and procedures are highly significant and correlated because of the nature of services delivering. KAMC staff placed as second in the rank of most infected groups. And old age group of patients was highly infected versus other groups. Conclusion: the good infrastructure always helps the medical team to continuously deliver services remotely, applying restrictions to limit the infection and provide the services is better than stop delivering them.